Effective Date: 29 July 2023

 

Thank you for shopping at Enclosure World. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. Please read our Refund and Return Policy carefully to understand the terms and conditions regarding returns, refunds, and exchanges.

 

Eligibility for Returns:

1.1. Unused and Unopened Items: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

 

1.2. Timeframe: You must initiate the return process within 7 days from the date of delivery. After this period, we may not be able to process your return.

 

1.3. Non-Returnable Items: The following items are not eligible for returns:

 

Items that are customized or personalized.

Electronic components or products that have been soldered, modified, or used in a circuit.

Return Process:

2.1. Contact Customer Support: To initiate a return, please contact our Customer Support team. Provide your order number, the reason for the return, and any relevant details about the product.

 

2.2. Return Authorization: Our Customer Support team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed with the return.

 

2.3. Packaging: Securely package the item with the original packaging materials, including all accessories and documentation that came with it.

 

2.4. Shipping: You are responsible for the return shipping costs unless the return is a result of our error (e.g., incorrect item shipped or defective product). We recommend using a trackable shipping service for your return to ensure its safe delivery.

 

Refund Process:

3.1. Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria mentioned above.

 

3.2. Refund Approval: If the return is approved, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.

 

3.3. Refund Timing: Refunds may take 10 business days to be processed and reflected in your account, depending on your payment provider's policies.

 

Damaged or Defective Items:

4.1. If you receive a damaged or defective item, please contact our Customer Support team immediately. We will work with you to resolve the issue promptly, which may include issuing a replacement, exchange, or refund.

 

Exchanges:

5.1. We currently do not offer direct exchanges. If you wish to exchange an item, you must follow the return process to receive a refund and then place a new order for the desired item.

 

Cancellations:

6.1. If you need to cancel your order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, it cannot be canceled.

 

Changes to the Policy:

7.1. We reserve the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

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Thank you for shopping with Enclosure World. We value your satisfaction and are committed to providing a positive shopping experience for all our customers.